Legal
Grievance Redressal
Last updated: June 2025
Our Commitment
At Neocarb Capital, we are committed to resolving investor grievances promptly and fairly. All complaints are treated with confidentiality and addressed within regulatory timelines. We believe that every investor concern deserves a clear, honest, and timely response.
How to Lodge a Grievance
Contact Us Directly
The first step is to contact us directly. We will acknowledge your complaint within 48 hours and aim to resolve it within 30 days.
- Email: contact@neocarbcapital.com
- Phone: +91 9147390025
- Written: 29A Weston Street, 1st Floor, Kolkata – 700012, West Bengal
SEBI SCORES Portal
If your grievance is not resolved to your satisfaction after 30 days, you may escalate it to SEBI:
- SEBI SCORES 2.0: scores.sebi.gov.in
- Toll-free helpline: 1800 22 7575 / 1800 266 7575
Online Dispute Resolution (ODR)
If your grievance remains unresolved, you may approach the SMARTODR platform for online conciliation and arbitration:
smartodr.inDesignated Grievance Officer
Name: [Grievance Officer Name — to be updated]
Designation: Compliance Officer
Email: contact@neocarbcapital.com
Resolution Timelines
| Stage | Timeline |
|---|---|
| Acknowledgement of complaint | Within 48 hours |
| Resolution by Neocarb Capital | Within 30 days |
| Escalation to SEBI SCORES | If unresolved after 30 days |
| SMARTODR conciliation | If SCORES resolution unsatisfactory |
Regulatory Disclosures
AMFI Registered Mutual Fund Distributor — ARN-319080.
Mutual fund investments are subject to market risks. Read all scheme-related documents carefully before investing.